Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPWPR402A Mapping and Delivery Guide
Respond to general workplace relations enquiries
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPWPR402A - Respond to general workplace relations enquiries |
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Description | This unit covers the competencies required to respond to enquiries about general workplace relations matters. It includes clarifying the enquiry, accessing standard information and providing general advice according to the level of authority. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | In practice, people responding to enquiries may be working:as first line response staff in an advisory body, providing general advice to external clients, such as employees, employers, human resources staff and union membersin the human resources division of an organisation, providing advice in response to internal queries | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Workplace Relations. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare to respond to workplace relations enquiries. |
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Element: Clarify the details of enquiries. |
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Element: Provide relevant information. |
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Element: Prepare to respond to workplace relations enquiries |
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Element: Clarify the details of enquiries |
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Element: Provide relevant information |
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